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Verizon Fios Customer Service & Bill Pay

Have a question or need to get in touch with a Verizon service representative? We have listed the best ways to contact Verizon below.

(855) 707-7328
Service phone numbers Help & troubleshooting Verizon support options Verizon services Verizon bill pay options FAQs

Customer service phone numbers

There are a variety of ways to get in touch with Verizon. Below we’ve listed Verizon’s various numbers and hours of operation to make getting in touch hassle free.

Verizon customer service
(800) 837-4966
Monday-Friday | 7am-9pm
Weekend | 8am-9pm
Call Verizon customer service to:
  • Access and edit your account information
  • Pay your Verizon bill
  • Information on recent Verizon billing statement
  • Change Verizon services
  • Check the status of a Verizon equipment order
Verizon technical support
(855) 707-7328
Available 24/7
Call Verizon technical support to:
  • Troubleshoot service issues
  • Get help installing equipment
  • Report an interruption of service
  • Request replacement equipment
  • Schedule an appointment with an Verizon representative

Additional Verizon customer support phone numbers

For additional support, Verizon has phone numbers for customer retention and customers with disabilities.

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Verizon customer retention
(800) 922-0204
service-changes-phone-icon-light blue
Verizon Center for Customers with Disabilities
(800) 974-6006 | Weekdays: 8:30am - 5pm

Quick help and troubleshooting

Don’t want to wait? Use our troubleshooting and quick guide below to find solutions to common issues and resolve service issues without having to contact a Verizon representative.

Verizon Fios service outages

Visit Verizon’s outage troubleshooting page to get details on whether your area is experiencing an outage.

Intermittent loss of internet connection

Intermittent loss of internet connection is typically caused by an electronic or physical barrier. Devices such as cordless phones, televisions, and microwaves can cause interference. Consider moving your internet equipment to an unobstructed location.

Rebooting your wi-fi equipment

You can reset your router by unplugging and replugging the equipment. Allow two minutes while the equipment is powered off and ten minutes after repowering the router to let it reboot properly.

Other ways to get in touch with Verizon Fios support

Browse other options to get in touch with a Verizon Fios service representative.

reddit-icon-blue
Reddit
@fios
twitter-icon-blue
Twitter
@verizonsupport
facebook-icon-blue
Facebook
@verizon

Looking for new Verizon services?

To get Verizon services in your home, give us a call and speak with one of our dedicated customer service representatives.

(855) 707-7328

Looking for new Verizon services?

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Verizon bill pay options

Need to view or pay your Verizon service bill? We have listed options below to allow you to pay your bill conveniently and hassle free.

  • Online - Sign into your account at My Verizon to pay your bill, view statements, and set up autopay.
  • App - Sign into your account on the My Fios app to pay your bill from a mobile device.
  • AutoPay - Make automatic payments each month from either a bank account or debit/credit card.
  • Phone - Make payments from your phone by calling (800) 837-4966.
  • In-person - Find a store near you to pay your statement in person at an authorized location.

Verizon frequently asked questions

How long do customers wait on hold to talk to a Verizon representative?
Hold times vary by time and day, depending on the volume of calls to Verizon support. Verizon allows you to make a call back appointment so you do not have to wait on hold.
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How do I live chat with a Verizon representative?
Visit Verizon Fios contact page and select online chat to talk to a representative.
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Can I troubleshoot common issues without contacting Verizon customer service?
Our troubleshooting guide above lists several ways to find potential solutions without needing to contact Verizon. Some common solutions include resetting your internet equipment and verifying outages in your area.
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Don't see your question? Visit our FAQ page to see answers to all frequently asked questions.

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