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Buckeye Broadband customer service & bill pay

Have a question or need to get in touch with a Buckeye Broadband service representative? We have listed the best ways to contact Buckeye Broadband below.

(419) 742-4291
Service phone numbers Help & troubleshooting Broadband support options Broadband services Broadband bill pay options FAQs

Buckeye Broadband customer support phone numbers

Buckeye Broadband has two customer support numbers with representatives available 24/7. To get in contact select the number that covers your region below.

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NW Ohio/SE Michigan
(419) 742-4291
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Erie County
(419) 742-4438

Quick help and troubleshooting

Don’t want to wait? Use our troubleshooting and quick guide below to find solutions to common issues and resolve service issues without having to contact a Buckeye Broadband representative.

Service Outages

If you are curious if your internet trouble is related to service outages, check Buckeye Broadband’s power outage and troubleshooting page for more information. You can also purchase a battery backup to ensure service is not interrupted during a power outage.

Optimizing your Wi-Fi functionality

When choosing a location for your Wi-Fi router it is important to consider factors that may impede your signal. Routers send signal in all directions so try and find a central location that is unobstructed from building materials such as brick or concrete. Electronic devices such as microwaves and cordless phones may also interfere with signal, so place your router away from these devices if possible.

Rebooting your wi-fi router

Rebooting your Wi-Fi equipment can often solve common issues. To manually reset your modem first unplug the equipment from its power source, wait two minutes, and replug the equipment back in. Allow several minutes for the router to properly reboot before checking internet functionality.

Other ways to get in touch with Buckeye Broadband support

Browse other options to get in touch with a Buckeye Broadband service representative.

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Facebook
@buckeyebroadband
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Twitter
@buckeyeinternet
Youtube
Buckeyebroadband

Looking for new Buckeye Broadband services?

To get Buckeye Broadband service in your home, give us a call and speak with one of our dedicated customer service representatives.

(419) 742-4291

Looking for new Buckeye Broadband services?

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Buckeye Broadband bill pay options

Need to view or pay your Buckeye Broadband service bill? We have listed options below to allow you to pay your bill conveniently and hassle free.

  • Online - Sign into your myBuckeye account to view and pay your bill.
  • AutoPay - Make automatic payments each month from either a bank account or debit/credit card. Autopay can be set up via your myBuckeye account.
  • Phone - Make payments over the phone with Buckeye Broadband representatives.
  • Mail - Send a monthly payment by mail to your designated payment mailing address listed on your bill.
  • In-person - Find a location near you to pay your statement in person at an authorized location.

Buckeye Broadband frequently asked questions

I forgot my Buckeye Broadband password. How do I reset it?
You can reset the password for your myBuckeye account by visiting the sign in page and selecting “forgot password”.
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How do I live chat with a Buckeye Broadband representative?
Visit Buckeye Broadband’s support page and select the chat icon on the bottom right of your screen to skip the wait and live chat with a Buckeye Broadband representative.
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Can I troubleshoot common issues without contacting Buckeye Broadband customer service?
Yes! View our troubleshooting section above to get solutions for common issues such as checking for outages and restarting your router.
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Where can I find my Buckeye cable channels?
You can find your cable channel lineup at Buckeye channel lineup page

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Don't see your question? Visit our FAQ page to see answers to all frequently asked questions.

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