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CenturyLink Customer Service & Bill Pay

Have a question or need to get in touch with a CenturyLink service representative? We have listed the best ways to contact CenturyLink below.

(855) 979-0877
CenturyLink customer service and bill pay illustration

Customer service phone numbers

There are a variety of ways to get in touch with CenturyLink. Below we’ve listed CenturyLink various numbers and hours of operation to make getting in touch hassle free.

CenturyLink customer service
(855) 979-0877
Call CenturyLink customer service to:
  • Access and edit your account information
  • Pay your CenturyLink bill
  • Information on recent CenturyLink billing statement
  • Check the status of a CenturyLink equipment order
CenturyLink technical support
(855) 979-0877
Call CenturyLink technical support to:
  • Troubleshoot service issues
  • Get help installing equipment
  • Report an interruption of service
  • Request replacement equipment
  • Schedule an appointment with a CenturyLink representative

Quick help and troubleshooting

Don’t want to wait? Use our troubleshooting and quick guide below to find solutions to common issues and resolve service issues without having to contact a CenturyLink representative.

Service outages

If you are curious if your internet trouble is related to service outages, check CenturyLink’s service outage and troubleshooting page for more information.

Optimizing your Wi-Fi functionality

When choosing a location for your Wi-Fi router it is important to consider factors that may impede your signal. Your router sends a signal in all directions, so find a central location that is unobstructed from building materials such as brick or concrete. Electronic devices such as microwaves and cordless phones may also interfere with the signal, so place your router away from these devices if possible.

Rebooting your Wi-Fi router

Rebooting your Wi-Fi equipment can often solve common issues. To manually reset your modem first unplug the equipment from its power source, wait two minutes, and replug the equipment back in. Allow several minutes for the router to properly reboot before checking internet functionality.

Other ways to get in touch with Centurylink support

Browse other options to get in touch with a Centurylink service representative.

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Live Chat
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Twitter
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Facebook

Looking for new CenturyLink services?

To get CenturyLink service in your home, give us a call and speak with one of our dedicated customer service representatives.

Looking for new CenturyLink services?

Service illustration

CenturyLink bill pay options

Need to view or pay your CenturyLink service bill? We have listed options below to allow you to pay your bill conveniently and hassle free.

  • Online - Sign into your My CenturyLink account to access statements and make payments.
  • AutoPay - Make automatic payments each month from either a bank account or debit/credit card.
  • Phone - Make payments from your phone by calling (800) 201-4099.
  • Quick Pay - Visit CenturyLink Quick Bill Pay to make quick and easy one time payments. Simply enter your account or bill number and follow the prompts to pay your bill.

CenturyLink frequently asked question

How can I track my CenturyLink equipment order?
You can track your CenturyLink equipment delivery by visiting CenturyLink’s track your order status page. If you need further information on your equipment status you can live chat with a representative or call (800) 201-4099.
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How do I live chat with a CenturyLink representative?
Visit CenturyLink’s contact us page to skip the wait and live chat with a CenturyLink representative at your convenience.
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Can I troubleshoot common issues without contacting CenturyLink customer service?
Yes! View our troubleshooting section above to get solutions for common issues such as checking for outages and restarting your router.
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How to return a CenturyLink modem?
If you need to return a modem to CenturyLink, follow the instructions on the page below to ensure your package is processed correctly and avoid any unreturned modem fees. Visit CenturyLink’s how to return a CenturyLink modem page.
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Don't see your question? Visit our FAQ page to see answers to all frequently asked questions.

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