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Spectrum Customer Service & Bill Pay

Have a question or need to get in touch with a Spectrum service representative? We have listed the best ways to contact Spectrum below.

(877) 829-2248
Service phone numbers Help & troubleshooting Spectrum support options Spectrum services Spectrum bill pay options FAQs

Spectrum service phone numbers

There are a variety of ways to get in touch with Spectrum. Below we’ve listed Spectrum’s various numbers and hours of operation to make getting in touch hassle free.

Spectrum customer service
(800) 892-4357
Available 24/7
Call Spectrum customer service to:
  • Access and edit your account information
  • Pay your Spectrum bill
  • Information on recent Spectrum billing statement
  • Change Spectrum services
  • Check the status of a Spectrum equipment order
Spectrum technical support
(855) 707-7328
Available 24/7
Call Spectrum technical support to:
  • Troubleshoot service issues
  • Get help installing equipment
  • Report an interruption of service
  • Request replacement equipment
  • Schedule an appointment with a Spectrum representative

Additional Spectrum support numbers

Spectrum recently bought out three companies (Charter Communications, Time Warner Cable & Bright House Networks in a merger acquisition. Below are the direct numbers to reach the legacy companies for better support.

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Charter Communications
(833) 780-1880
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Time Warner Cable
(888) 892-2253
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Bright House Networks
(855) 222-0102

Quick help and troubleshooting

Don’t want to wait? Use our troubleshooting and quick guide below to find solutions to common issues and resolve service issues without having to contact a Spectrum representative.

Spectrum service outages

Visit Spectrum’s outage troubleshooting page to get details on whether your area is experiencing an outage.

Connecting to wifi hotspots

Save on data by connecting to free Spectrum wifi hotspots. When your device is in range of a hotspot, select SpectrumWifi and follow the prompts to connect.

Rebooting your wi-fi equipment

You can reset your modem through the my spectrum mobile app, or manually by removing batteries and unplugging and replugging the equipment. Allow two minutes while the equipment is unplugged and after it is replugged in to allow it to reboot properly.

Other ways to get in touch with Spectrum support

Browse other options to get in touch with a Spectrum service representative.

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Live chat
Chat link | available 24/7
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Instagram
@getspectrum
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Twitter
@getspectrum
facebook-icon-blue
Facebook
@spectrum

Looking for new Spectrum services?

Are you stuck in a contract with another provider and interested in switching to Spectrum? Spectrum’s $500 Contract Buyout will cover any early cancelation fees from your previous provider up to $500 when you make the switch. To get Spectrum service in your home, give us a call and speak with one of our dedicated customer service representatives today!

(877) 829-2248

Looking for new Spectrum services?

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Spectrum bill pay options

Need to view or pay your Spectrum service bill? We have listed options below to allow you to pay your bill conveniently and hassle free.

  • Online - Sign into your account at spectrum.com to pay your bill, view statements, and set up autopay.
  • App - Sign into your account on the My Spectrum app to pay your bill from a mobile device.
  • AutoPay - Make automatic payments each month from either a bank account or debit/credit card.
  • Phone - Make payments from your phone by calling (833) 267-6094.
  • Mail - Send a monthly payment by mail to your designated payment mailing address.
  • In-person - Find a location near you to pay your statement in person at an authorized location.

Spectrum frequently asked questions

How do I update or change my Spectrum billing address?
You can modify your billing address by logging into your account on Spectrum.net and selecting settings > notifications > manage billing and order notifications.
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How do I live chat with an Spectrum representative?
Visit Spectrum’s contact page and select “online chat” to talk to a representative.
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Can I troubleshoot common issues without contacting Spectrum customer service?
Our troubleshooting guide above lists several ways to find potential solutions without needing to contact Spectrum. Some common solutions include resetting your internet equipment and verifying outages in your area.
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Where can I find a Spectrum store?
Do you need to find a local spectrum store to your area? Utilize their store locator by entering your city, state or zip code. Spectrum’s store locator page

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How do I find my Spectrum cable channel lineup?
You can find your Spectrum cable channel lineup by clicking this link. Spectrum’s channel lineup page
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How do I activate my Spectrum internet?
You can activate your spectrum internet modem equipment by downloading and logging into the My Spectrum app. Once you are logged in, you’ll get a notification to set up your equipment. Choose the self-install option and then select the device you want to activate. Lastly follow the steps that pop up on your screen to self-install your modem.
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How do I reboot my Spectrum tv receiver?
You can reboot your Spectrum tv receiver by unplugging the power for 60 seconds and then plugging it back in. Make sure your wires are connected to the power source securely. If this does not fix the issue, call customer service.
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Don't see your question? Visit our FAQ page to see answers to all frequently asked questions.

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