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Frontier Customer Service & Bill Pay

Have a question or need to get in touch with a Frontier service representative? We have listed the best ways to contact Frontier below.

(800) 239-4430
Service phone numbers Help & troubleshooting Frontier support options Frontier services Frontier bill pay options FAQs

Customer service phone numbers

There are a variety of ways to get in touch with Frontier. Below we’ve listed Frontier's various numbers and hours of operation to make getting in touch hassle free.

Frontier customer service
(800) 921-8101
Available 24/7
Call Frontier customer service to:
  • Access and edit your account information
  • Bill Pay and statement information
  • Change Frontier services
  • Check the status of a Frontier equipment order
  • General service questions
Frontier technical support
(800) 239-4430
Available 24/7
Call Frontier technical support to:
  • Troubleshoot service issues
  • Get help installing equipment
  • Report an interruption of service
  • Request replacement equipment
  • Schedule an appointment with an Frontier representative
Frontier bill pay
(800) 801-6652
Available 24/7
Call Frontier Bill Pay to:
  • Make automated payments
  • Statement information

Quick help and troubleshooting

Don’t want to wait? Use our troubleshooting and quick guide below to find solutions to common issues and resolve service issues without having to contact a Frontier representative.

Frontier service outages

Visit Frontier’s outage troubleshooting page to get details on whether your area is experiencing an outage.

Intermittent loss of internet connection

Intermittent loss of internet connection is typically caused by an electronic or physical barrier. Devices such as cordless phones, televisions, and microwaves can cause interference. Consider moving your internet equipment to an unobstructed location.

Rebooting your wi-fi equipment

You can reset your router by unplugging and replugging the equipment. Allow two minutes while the equipment is powered off and ten minutes after repowering the router to let it reboot properly.

Other ways to get in touch with Frontier support

Browse other options to get in touch with a Frontier

linkedin-icon-blue
Linkedin
@frontier-communications
twitter-icon-blue
Twitter
@frontiercorp
facebook-icon-blue
Facebook
@frontiercorp

Looking for new Frontier services?

To get Frontier services in your home, give us a call and speak with one of our dedicated customer service representatives.

(800) 239-4430

Looking for new Frontier services?

Service illustration

Frontier bill pay options

Need to view or pay your Frontier service bill? We have listed options below to allow you to pay your bill conveniently and hassle free.

  • Online - Sign into your account at Frontier account to pay your bill, view statements, and set up autopay.
  • App - Sign into your account on the MyFrontier app to pay your bill from a mobile device.
  • AutoPay -Make automatic payments each month from either a bank account or debit/credit card.
  • Phone - Make payments from your phone by calling (800) 921-8101 to talk to an agent or (800) 801-6652 to use an automated system.
  • Mail - Send your payment and bill stub to: Frontier Communications, PO Box 740407, Cincinnati, OH 45274-0407
  • In-person - Find a store near you to pay your statement in person at an authorized location.

Frontier frequently asked questions

How long do customers wait on hold to talk to a Frontier representative?
Hold times vary by time and day, depending on the volume of calls to Frontier support. Frontier allows you to make a call back appointment allowing you to skip the wait.
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How do I live chat with a Frontier representative?
Visit the Frontier contact page and select chat online to talk to a representative.
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Can I troubleshoot common issues without contacting Frontier customer service?
Our troubleshooting guide above lists several ways to find potential solutions without needing to contact Frontier. Some common solutions include resetting your internet equipment and verifying outages in your area.
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Don't see your question? Visit our FAQ page to see answers to all frequently asked questions.

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