We'd love to help you! Call our dedicated team of experts at
(877) 367-9135.

Optimum customer service & bill pay

Have a question or need to get in touch with an Optimum service representative? We have listed the best ways to contact Optimum below.

(877) 942-3344
Service phone numbers Help & troubleshooting Optimum support options Optimum services Optimum bill pay options FAQs

Customer service phone numbers

Optimum offers dedicated customer support numbers that vary by region. We have listed the phone numbers below to make getting in touch with the right Optimum representative hassle free.

Connecticut Optimum customer support
(877) 942-3344
Monday-Saturday | 7am-5pm EST Alternative number: (203) 870-2583
New Jersey Optimum customer support
(877) 942-3344
Monday-Saturday | 7am-5pm EST Alternative number: (973) 230-6046
Long Island, NY, Optimum customer support
(877) 942-3344
Monday-Saturday | 7am-5pm EST Alternative number: (631) 393-0636
Bronx, Brooklyn and Westchester, NY, Optimum customer support
(877) 942-3344
Monday-Saturday | 7am-5pm EST Alternative number: (718) 860-3513

Additional Optimum customer support phone numbers

The additional support numbers below will help you get in touch with Optimum business service representatives.

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Business customer service
(888) 276-5255
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Business technical support
(800) 379-7412

Quick help and troubleshooting

Don’t want to wait? Use our troubleshooting and quick guide below to find solutions to common issues and resolve service issues without having to contact an Optimum representative.

Service Outages

If you are curious if your internet trouble is related to service outages, login to your Optimum account and navigate to “Service Status” for updates on potential outages.

Optimizing your Wi-Fi functionality

When choosing a location for your Wi-Fi router it is important to consider factors that may impede your signal. Routers send signal in all directions so try and find a central location that is unobstructed from building materials such as brick or concrete. Electronic devices such as microwaves and cordless phones may also interfere with signal, so place your router away from these devices if possible. If you are still experiencing spotty connection in certain rooms in your home, consider a Wi-Fi extender to optimize the speed and range of your connection in trouble areas.

Rebooting your Wi-Fi router

To manually reset your router first unplug the equipment from its power source, wait ten seconds, and replug the equipment back in. Allow up to ten minutes for the router to properly reboot before checking internet functionality.

Other ways to get in touch with Optimum support

Browse other options to get in touch with Optimum.

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Live chat
Chat link
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Reddit
@optimum
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Twitter
@optimum
facebook-icon-blue
Facebook
@optimum

Looking for new Optimum services?

To get Optimum service in your home, give us a call and speak with one of our dedicated customer service representatives.

(877) 942-3344

Looking for new Optimum services?

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Optimum bill pay options

Need to view or pay your Optimum service bill? We have listed options below to allow you to pay your bill conveniently and hassle free.

  • Online - Sign into your account at optimum.net to view statements and pay bills.
  • AutoPay - Make automatic payments each month from either a bank account or debit/credit card.
  • Phone - Make payments from your phone by calling Optimum’s automated bill pay at (866) 213-7456
  • Mail - Send a monthly payment by mail to Optimum, P.O. Box 742698, Cincinnati, OH, 45274-2698.
  • In-person - Find a location near you to pay your statement in person at an authorized location.

Optimum frequently asked questions

How do I connect to an Optimum hotspot?
Optimum customers have access to free Wi-Fi on the go with Optimum hotspots. With over 2 million hotspots to choose from, finding free Optimum Wi-Fi near you is convenient and easy. When in range of a hotspot simply enable Wi-Fi on your device, select optimumwifi, and follow the prompts to sign into your account and connect.
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How do I live chat with an Optimum representative?
Visit the Optimum contact page to live chat with representatives.
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Can I troubleshoot common issues without contacting Optimum customer service?
Yes! View our troubleshooting section above to get solutions for common issues such as checking for outages and restarting your router.
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Is ACP available with Optimum?
Go to Optimum.com/acp and follow the Steps 1-3. You will need to verify that you are eligible for ACP, click here to verify eligibility. Shop for an Optimum internet plan and lastly enroll ACP to your account.
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Don't see your question? Visit our FAQ page to see answers to all frequently asked questions.

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